DELIVERY TIMES All garments, accessories and standard non-bespoke items are currently ready for dispatch within 2 to 4 weeks of purchase. However, during busy summer months, this may not always be possible so please allow up to 6 weeks for your chosen item to be made. Details of an approximate lead time and delivery will be confirmed upon receipt of your order but if you have any questions regarding lead time and delivery please do not hesitate to contact us. If you are in any way concerned about receiving an item in time, please contact us before placing an order. We will always do our very best to accommodate an urgent rush order.
SHIPPING The shipping options are shown below. Please note that estimated delivery times are to be used as guidance only and are not guaranteed. We are not responsible for any delays caused by circumstances outside our control, but we will do our best to inform you of any unexpected delays. Next Day Delivery UK £15
INTERNATIONAL Please email us at firstname.lastname@example.org for a quote. All packages may be subject to customs and any duties and taxes will be the responsibility of the buyer and not Polly Reid.
COMBINED SHIPPING We are happy to combine shipping for your purchase when the items are purchased together in one transaction. If you buy items in separate transactions, please email us or write a note in the comments box for the second item to let us know you'd like the shipping combined and we will refund the difference in shipping. With this option, your order will be posted out after the turnaround time for the latest item is fulfilled.
REFUNDS AND EXCHANGES The buyer is responsible for checking items on delivery. Items may be returned within 14 days of receiving the item, unworn and in its’ original packaging. All custom orders are individually made to order, so unfortunately we do not accept any returns or exchanges on custom made items. Please check the item listing carefully. Please notify us immediately at email@example.com if you wish to return an item. The purchaser is responsible for the cost of return shipping. Please make sure that you return the item securely as we will not provide a refund for items that are lost or damaged on their way back to us.